Products
Information

Shipping & Return Policy


 

All orders are shipped from our factory in:

  • Wisconsin

 Cost:

All orders are shipped via UPS.

To better meet your needs, you can select from the full range of services UPS offers when checking out by clicking on 'Estimate Shipping & Tax' displayed under the subtotal of your order.

Order Lead-Times:
Generally, orders are shipped within 1-2 business days of receiving them.  Should we be temporarily out of stock on an item you are ordering, it may take an additional 5-10 business days to make the items needed to fulfill your order.  Please contact us if more specific dates are required.

Note for Wholesale Customers: Orders may require 5-10 business days to ship, depending on items and quantities being ordered.

Credit Card payments will not be applied until orders are ready to ship.

Damages:
Great care is taken to package your order to prevent damage and we work closely with our carriers to select proper packaging materials. But when accidents happen, certain steps must be followed to insure credits can be given.

For all damaged products received via UPS, UPS requires the following procedure to be followed:

  • If possible, point out any visible damage to the container such as crushed corners, punctures, fluid stains, collapsed sides, partially opened or resealed cartons to your UPS delivery driver even if it seems minor.
  • Save the shipping container in which damaged product was received, as UPS may want to inspect the carton and damaged product should a claim be filed.
  • Inspect all product received and Call Us at (920) 994-4195 within 7 days of receiving the merchandise regarding any damages.

(Failure to follow this procedure may result in UPS rejecting the damage claim and credit not being given)


Shortages:
Getting your order right the first time is very important to us.
Dual verification and detailed information is logged for every order we ship, including the number of cartons shipped, which products are packaged into which cartons and exact weights for each.
Through the years, we have found the following checklist has helped our customers save time and avoid embarrassing moments.

  • Have you received all of the cartons that were shipped, refer to shipping label on carton
  • Has each carton been emptied, including all packaging materials
  • Verify quantities received against the packing slip, attached to the outside of box #1

If after verifying the above, you still believe there is a shortage, please contact us.

Returns:
We guarantee products to be as described.  Consumers not completely satisfied with the items you receive, simply contact us so we can assign a return authorization number.  Be sure to pack it securely to prevent any damage during shipping to our address listed below.  When returning an item, we recommend that you have your shipment insured to safe guard yourself from possible damage during shipping.  Once the item/s are received your account will be credited for the item's purchase amount. Shipping costs, to/from, will not be refunded.

For Wholesale customers, we do not guarantee sales and unless an item is defective or damaged during shipping, items are not returnable.  Please contact us with any concerns.

Note: All returned items must be received in an unopened, unused and resalable condition to receive credit.  Refunds will not be given for unauthorized returns.

Defects:
Please contact us regarding any other concerns or possible defects at:

info@twcoa.com

TWC of America, LLC
W8406 South County. Road A
Adell, WI 53001

Phone: (920) 994-4195

Hours:
9:00 A.M... to 4:30 P.M... M-F
Central Standard Time

 

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